By using this website, creating an order, or completing checkout, you agree to the terms described below. These terms cover the use of this website, orders, payments, preorders, shipping, returns, refunds, cookies, and third-party services.
If you do not agree with these terms, please do not use this website or place an order.
1. General Information
This website is used to provide information about ArcStation products and to accept online orders.
Product descriptions, prices, availability, preorder terms, shipping information, and other details are provided on the relevant product pages and policy pages.
We try to keep all information accurate and up to date, but minor errors, delays, or changes may occur. If we discover an issue with an order, product information, price, availability, or payment, we may contact you to clarify the situation or cancel and refund the order if necessary.
2. Legal Information about the Seller (Sole Proprietor)
This website is owned and operated by a sole proprietor (FOP — Fizychna Osoba‑Pidpryiemets):
• Sole Proprietor (FOP): Hondorchyn Ioanna Vasylivna
• TIN: 3508004306
• Address: Uzhhorod, Zakarpattia Oblast, Ukraine
• Banking Details: UA883052990000026007013614951 JSC CB PRIVATBANK
• Contact Email: support@arcstation.net
• Phone: +380732659439
These details represent the official information of the seller and are used for processing orders, payments, refunds, and other legally significant actions.
3. Orders and Payments
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers or acquiring banks. We do not directly store or process full card details.
Orders are charged at checkout, unless otherwise stated on the product page or during checkout.
Additional fees may be charged by your bank, card issuer, payment system, currency conversion provider, customs authority, or delivery provider. These fees are outside our control and are the responsibility of the buyer.
4. Preorders
Some products may be offered as preorders.
A preorder means that the product is not available for immediate shipment at the time of purchase. By placing a preorder, you reserve a unit before it becomes available for regular in-stock shipping.
For preorder products, the estimated shipping deadline or estimated shipping period is stated on the product page. Preorders are charged immediately at checkout, unless otherwise stated.
By placing a preorder, you acknowledge and agree that the product will be shipped later, according to the estimated shipping terms shown on the product page.
Production, testing, packaging, and logistics may take time. We will make reasonable efforts to ship preorder products within the stated estimated shipping period.
If a preorder cannot be shipped by the stated shipping deadline, you may request cancellation of the preorder and receive a full refund.
5. Shipping and Delivery
Orders are shipped from Ukraine, unless otherwise stated.
Available delivery methods, estimated delivery times, and shipping costs may be shown during checkout or on the Payment and Delivery page.
For preorder products, delivery estimates apply only after the product has been manufactured, prepared, and handed over to the shipping carrier.
International delivery times may vary depending on the destination country, postal service, customs processing, local delivery provider, holidays, security checks, force majeure events, and other factors outside our direct control.
The buyer is responsible for providing a correct and complete shipping address. We are not responsible for delays, failed delivery, or loss caused by incorrect or incomplete address information provided by the buyer.
Import duties, taxes, customs fees, brokerage fees, or other charges required by the destination country are the responsibility of the buyer, unless otherwise stated.
6. Returns and Refunds
Returns and refunds are handled according to the Returns & Exchanges policy published on this website.
If you are not satisfied with the product after receiving it, please contact us first so we can review the situation and try to resolve the issue directly.
Depending on the situation and the applicable return conditions, we may offer troubleshooting, replacement, repair, return, partial refund, or full refund.
Refunds are normally issued to the original payment method.
If a product is returned, the refund may be issued after the returned item has been received and inspected, unless otherwise agreed.
Shipping costs, return shipping costs, customs charges, and payment processing fees may be non-refundable unless otherwise stated or required by applicable law.
7. Customer Communication
If there is an issue with your order, payment, delivery, product, or return, please contact us using the contact information provided on this website.
We encourage customers to contact us directly before opening a payment dispute or chargeback, so that we have an opportunity to resolve the issue as quickly and fairly as possible.
We may contact you regarding your order, payment, shipping address, delivery status, support request, preorder status, or other order-related matters.
8. Use of Cookies
This website uses cookies and similar technologies to ensure the website functions properly, to improve performance, to analyze traffic, and to support marketing activities.
Cookies are small text files stored on your device by your browser when you visit a website. They help the website recognize your device and remember certain information about your visit.
9. What Cookies We Use
We may use the following categories of cookies:
Essential cookies
These cookies are necessary for the secure and proper operation of the website. They enable basic functions such as page navigation, session management, security, checkout, payment processing, and access to certain parts of the website.
Statistical / analytics cookies
These cookies help us understand how visitors use the website, such as which pages are visited most often and how users interact with the site. This information is used to improve website performance and usability.
Marketing cookies
These cookies may be used to measure the effectiveness of advertising, personalize content, and show relevant marketing information based on your interaction with the website.
10. Consent to the Use of Cookies
When you click the “Accept cookies” button on the cookie notice, you consent to the use of cookies as described on this page.
If you do not wish to allow cookies, you can restrict, block, or delete them through your browser settings. Please note that disabling certain cookies may affect the functionality, security, checkout, payment processing, or performance of the website.
11. Managing Cookies
Most web browsers allow you to control cookies through browser settings. You can usually:
- view stored cookies;
- delete cookies;
- block all cookies or certain types of cookies;
- configure your browser to notify you before cookies are stored.
Please refer to your browser’s help section for instructions on how to manage cookie settings.
12. Third-Party Services
This website may use third-party services for analytics, advertising, payment processing, delivery, embedded content, security, or other functionality.
These third parties may process certain information or place cookies or similar technologies on your device in accordance with their own privacy and cookie policies.
We do not control third-party cookies or third-party services directly and recommend reviewing the policies of those service providers if you would like more information.
13. Data Protection
Any information collected through cookies or submitted through this website is used only for the purposes described on this website, including website operation, order processing, payment processing, delivery, customer support, analytics, security, and legal compliance.
We aim to handle personal information in accordance with applicable data protection and privacy laws.
14. Limitation of Responsibility
We are not responsible for delays, costs, losses, or issues caused by factors outside our reasonable control, including but not limited to postal delays, customs processing, incorrect address information, payment provider issues, bank or card issuer decisions, currency conversion fees, import duties, force majeure events, or actions of third-party service providers.
Nothing in this agreement limits any rights that you may have under applicable consumer protection laws.
15. Changes to This Agreement
We may update this User Agreement from time to time to reflect changes in legal requirements, website functionality, order processing, payment methods, shipping, return terms, cookie usage, or other business practices.
The updated version will be published on this page. The version available on this page at the time of your order applies to that order, unless otherwise required by law.
16. Contact
If you have any questions regarding this User Agreement, your order, preorder, shipping, return, refund, or the use of cookies on this website, please contact us using the contact information provided on the website.